Refund Policy

Thank you for choosing Monocomo. We strive to ensure that our customers are satisfied with their purchases. Please read our refund policy carefully to understand your rights and obligations regarding refunds.

30-Day Money Back Guarantee

If you are unsatisfied with your purchase for any reason, you have a 30-day window, starting from the date of purchase, during which you may request a refund. Within this timeframe, we are dedicated to completely reimbursing your purchase.

Applying for Refund

If you wish to apply for a refund for your purchase, please follow the steps outlined below:

Send an Email

Compose an email to [email protected] with the subject line “Refund Request.” In the body of the email, please include the following details:

  • Date of purchase
  • Product(s) purchased
  • Sum of payment
  • Payment method used

Specify Reason

Clearly state the reason for your refund request in the email. Provide as much detail as possible to help us understand your situation.

Processing Time

Our team will review your refund request and assess whether it meets the criteria outlined in our refund policy. We aim to process all refund requests within 10] business days of receiving the request.


You will be notified of the decision regarding your refund request via email. If your request is approved, we will provide details on the refund process and the expected timeline for receiving the refunded amount.

Refund Method

If your refund request is approved, the refunded amount will be processed using the same payment method used for the original purchase. Please note that it may take some time for the refunded amount to appear in your account, depending on the processing time of your financial institution.

For any questions about our refund policy, please get in touch with us at [email protected]. We are here to assist you and ensure you have a positive experience with Monocomo.

Changes to this Refund Policy

We reserve the right to update or modify this refund policy at any time, without prior notice, to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.

Contact Us

If you have questions or need assistance with our Refund Policy, please contact us at: