Privacy Policy

Your use of any services or products provided by Monocomo signifies your acceptance of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services and products.

We gather various types of data, including personal, behavioural, and other information you willingly provide us, before accessing our web properties, including their different language versions and subdomains. Before collecting such data, you will be informed and asked for your consent.

The information we collect about your activities is solely utilised for business purposes to enhance service quality and promptly inform you about new services and products.

What types of data do we collect?

Identity and contact data: This may include your name, address, phone number, email address, or other identifiers provided when purchasing our trading bots.

Technical usage data: This encompasses your IP address and location, browser type and version, device type and model, operating system, and any other data about the characteristics of the device you use to access and interact with our websites.

Behavioural data: This category includes all data related to your actions on our websites, such as clicks on links, downloads, scrolls, and other interactions.

Marketing data: This involves your consent to receive marketing and advertising materials from us, as well as preferences regarding the communication channel and language of the message.

What are the purposes of collecting and processing your personal data?

Data analysis: We utilise various tools to gather behavioural and quantitative data about users of our websites and subscribers to our emails, aiming to enhance user experience and provide relevant content.

Marketing purposes: With your consent to receive our marketing communication materials, we use the personal data you’ve provided to send you information about our products, services, and upcoming events.

Complaints’ inquiries: To address inquiries concerning your complaints, we may use the data you’ve previously provided.

Who may we disclose your personal data to?

We may disclose personal data, as necessary and for the purposes outlined above, to:

  • Third-party marketing and advertising providers
  • Third-party service providers
  • Affiliates and affiliated companies
  • Regulatory bodies
  • Auditors and contractors
  • Individuals authorised by you

Please note that we will never disclose your data to any third parties unknown to us or without an appropriate agreement. In every instance, you will be informed and required by GDPR to provide prior consent for such activities.

Transferring data outside the EEA

We do not transfer your data from the EU/EEA outside the EEA.

Rights of users from the EU/EEA regarding their personal data

According to the law, users from the EU/EEA have the following rights regarding their personal data stored and processed by us:

  • The right to be informed about the processing of their personal data and the specific data being processed.
  • The right to access their personal data.
  • The right to rectify inaccurate or outdated personal data.
  • The right to request the erasure of their personal data from our servers.
  • The right to restrict the processing of their personal data (excluding storage).
  • The right to data portability, allowing users to obtain their personal data stored in a machine-readable format under certain circumstances.
  • The right to object to the processing of their personal data.
  • The right not to be subject to automated decision-making, including profiling, if it interferes with the contractual relationship between the user and us.
  • Users can exercise these rights, provided it does not contravene any legal requirements or laws.

Legal Compliance and Protection

In addition to the provisions outlined in this Privacy Policy, we reserve the right to preserve or disclose your information if we reasonably believe it is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests.
  • Safeguard the safety of individuals.
  • Address instances of fraud, security breaches, or technical issues.
  • Protect our rights or property and the rights or property of our users.

It’s important to note that nothing in this Privacy Policy is intended to limit any legal defences or objections you may have to a government’s request to disclose your information.

Account Closure and Data Deletion

Users have the right to request the erasure of their personal data by applicable data protection regulations. However, it’s important to note that specific data may be retained as they are integral to the functioning of our products and services.

Data That Can Be Erased:

  • Personal information provided during the purchase process, such as name, address, email address, and phone number.
  • Any additional personal data voluntarily shared with us for marketing purposes or product feedback.

Data That Cannot Be Erased:

  • Data necessary for the proper functioning of our products, including technical usage data related to the use of our bots.
  • Information required for compliance with legal obligations, such as records of transactions for accounting and tax purposes.

Should you wish to exercise your right to erasure, please contact us at [email protected]. Please be aware that while we will delete applicable personal data to the extent possible, certain data may need to be retained for legal or operational reasons.

Contact Us

If you have questions or need assistance with our Privacy Policy, please contact us at: